Ordering Instructions

First make a note of what it is you want.

Before calling or sending an email, it's a good idea to make a note of the product name and product number that you are interested in.  If you have an idea of your foot size and width that will also be a great help.  If not, we will do our best to help determine your foot size.  Also have a think about any specific foot problems you have.  Such details will help us determine whether or not the footwear you are interested in is right for you and if necessary offer alternatives.

Give us a call or send an email This email address is being protected from spambots. You need JavaScript enabled to view it.

Make sure you call us during our usual working hours.  We will be happy to listen to your request and offer advise about your footwear needs.  We will ask if you have any specific foot problems or if the footwear is for a particular need. 

Note: If we don't pick up please leave a brief message with your name and contact number.  We will endeavour to return your call or email within a reasonable timeframe.  If for some reason you don't hear back from us within 24 hours, please try phoning again.  Please note we are closed on Sundays and Mondays.

Shoe size and width measurement.

We will ask you your shoe size and width and advise you of the product features.

Available stock.

We will confirm whether or not the product is in stock with the required size, colour and width.

Order email

Once we know the required product is in stock, you will be asked to send an e mail requesting the product discussed and stating your delivery address.  Note we don't publish our email address on the website as doing so causes problems with spam mail.

Invoice

An invoice is then forwarded to you which can be payed online. 

Delivery

Once payment is confirmed we then courier the product to you.